FAQ

*Order:

After placing an order, will I receive a confirmation email?

Yes! After you complete your order, our system will automatically send a confirmation email to your registered email address.

The confirmation email will include:
- Order ID
- List of ordered products
- Delivery information
- Estimated delivery time

If you do not receive the confirmation email within 15 minutes, please check your Spam/Junk Mail folder. If you still do not see it, please contact us at support@myshella.com for assistance.

*Pay:

Is my payment secure?

Yes! Your Payments Are Safe

We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected. Our site supports trusted payment methods such as Visa, MasterCard, PayPal, Apple Pay, and more.

In addition, we do not store your payment details—all transactions are processed through secure third-party payment providers.

If you have any concerns about payment security, please contact us at support@myshella.com. Your safety is our top priority!